Swati Sahai, a Boston-based customer-journey marketer, had a very genuine grudge. “We’ve all had customer-service interactions where we had to repeat the same information at every interaction, sometimes multiple times within the same interaction! Wouldn’t it be nice if companies already knew the context when we reached out? Is that too much to ask for, she asked in her blog post. Over 4,000km away in California, a former senior Tesla hand was
( Originally published on Dec 09, 2020 )
var tmplName = tpName="primearticleshow",lang = '',nav_sec1,newHookId,subsec1_value,subsec1_common = '60000487',newHookId2,subsec2_value,subsec2_common = '60187459';
var objVc = {version_on:'20210208121834',js_newyearsale:'7',js_etsubscription:'1',js_onboarding_popup_sh:'6',js_comments:'111',js_googleslock:'782',js_googlelogin:'55',js_common_buydirect:'749',js_bookmark:'18',js_login:'46',js_datepicker:'2',js_electionsmn:'22',js_push:'54',css_buydirect:'14',js_tradenow:'19',js_commonall:'138',lib_login:'https://jssocdn.indiatimes.com/crosswalk/jsso_crosswalk_legacy_0.5.9.min.js',live_tv:'{"onoff_flag":"0","platform":"desktop","sections":["79755474","1977021501","1715249553","13352306","5575607","837555174","359241701","13357270","897228639","7771250","1466318837"],"pages":"all","auto_open":"1","default_tv":"0","timePeriod":{"showTimeFlag":false,"fromTime":"","toTime":""}}',global_cube:'1',global_cube_wap:'1',global_cube_faces:'2',global_cube_fullad:'0',global_cube_landingon:'sensex',global_cube_wap_url:'https://m.economictimes.com/iframe_cube.cms',site_sync:'0',adx:'1',amazon_bidding:'1',js_newsltrpopup:'117',nlExpiry:'864000',fan_ads:'0',trackAdCode:'0',ajaxError:'1',oauth:'oauth',planPage:"https://economictimes.indiatimes.com/plans.cms",planPageTest:'https://economictimes.indiatimes.com/plans.cms',subscriptions:'subscriptions',krypton:'kryptonp',apw:'apw',nlSubscribe:'etsub3'};
if(window.location.host == 'economictimes-pp.indiatimes.com') {
objVc.oauth="oauth-pp";
objVc.krypton = 'krypton-pp';
objVc.subscriptions="subscriptions-pp";
objVc.apw = 'apw-pp';
}
var objDim = {d52:'nature_of_content',d96:'continuous_paywall_hits',d95:'monthly_article_count',d10:'user_login_status_hit',d54:'content_shelf_life',d98:'daily_paid_article_count',d53:'content_target_audience',d97:'monthly_paid_article_count',d12:'tags_meta_keyword',d56:'degree_of_conten',d11:'content_theme_the_primary_tag',d55:'content_tone',d14:'special_coverage',d58:'et_product_item',d13:'article_publish_time',d16:'video_embed',d15:'audio_embed',d59:'show_paywall_final',d61:'paywall_probability',d60:'paywall_score',d63:'paid_articles_read',d62:'eligibility_paywall_rule',d65:'bureau_articles_read',d20:'platform',d64:'free_articles_read',d23:'author_id',d67:'loyalty',d66:'article_length',d25:'page_template',d24:'syft_initiate_page',d68:'paywall_hits',d27:'site_sub_section',d26:'site_section',d29:'section_id',d28:'prime_deal_code',d70:'us_election_2020',d72:'paywall_experiment',d71:'plan_group_id',d32:'prime_article_read_before_syft',d75:'watchlist_active_status',d34:'content_age',d33:'prime_article_read_before_success',d36:'sign_in_initiation_position',d35:'subscription_method_hit',d37:'user_subscription_status',d1:'et_product',d2:'blocker_type',d3:'user_login_status_hit',d4:'agency',d5:'author_name',d6:'cms_content_publishing_type',d7:'content_personalisation_level',d8:'article_publish_date',d9:'sub_section_name',d40:'freeread',d45:'prime_hp_ui_template',d47:'prime_hp_ui_content_b_color',d46:'prime_hp_ui_content_size',d49:'syft_initiate_position',d48:'content_msid',d92:'last_click_source',d50:'signin_initiate_page',d94:'daily_article_count',d93:'internal_source'};var serverTime="02.08.2021 12:22:23";var WRInitTime=(new Date()).getTime();
(function () {if (self !== top) {var e = function (s) {return document.getElementsByTagName(s)}; e("head")[0].innerHTML = '
'; setTimeout(function () {e("body")[0].innerHTML = ''; var hEle = e("html")[0]; hEle.innerHTML = 'economictimes.indiatimes.com'; hEle.className=""; top.location = self.location; }, 0);}})();
_log = window.console && console.log ? console.log : function () {};
// Creating Elements for IE : HTML 5 and cross domain checks
(function () { var elem = ["article", "aside", "figure", "footer", "figcaption", "header", "nav", "section", "time"];
for(var i=0; i<=elem.length-1; i++) {document.createElement(elem[i])} var hd = 'indiatimes.com', dd = document.domain,intv,intv2,fo; if (dd != hd && dd.indexOf(hd) != -1) {document.domain = hd} })();
var intv,intv2;var fo;
if(subsec1_value == '1715249553' && subsec2_value == '1052732854'){
subsec1_value = newHookId = '1052732854'; // politicsnation
}else if(subsec1_value == '1715249553' && subsec2_value == '1373380680'){
subsec1_value = newHookId = '1373380680'; // Economy
}
if(optParam != "1") {
customDimension = window.customDimension || {};
var _gaq = _gaq || [];
var customDimension = customDimension || {};
var analytics_js_path="https://www.google-analytics.com/analytics.js";
(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
})(window,document,'script',analytics_js_path,'ga');
var gaProperty = 'UA-198011-5';
var disableStr="ga-disable";
if (document.cookie.indexOf(disableStr + '=true') > -1) { window[disableStr + '-' + gaProperty] = true; }
