BMW launches contactless vehicle service initiative for customers in India
The BMW Contactless Service enables customers to book vehicle service, review service-related quotations, and make payments securely online, the company noted.
“At BMW, we strongly believe in leveraging new-age technologies to augment our brand’s customer-centric initiatives. We have successfully transformed our business processes across our dealer network and enabled a seamless way for our customers to avail and experience BMW vehicle service from the comfort of their homes,” BMW Group India President Vikram Pawah said in a statement.
The BMW Contactless Service will play a pivotal role in offering a safe and seamless customer support service to the existing and new customers during this pandemic, he added.
Together with app and video functionality, the BMW Contactless Service ensures that a comprehensive service experience is delivered safely, Pawah said.
As per the initiative, customers can select the required type of service, choose a convenient date and time slot along with the nearest BMW workshop.
