HBO Max is down — and its very bad month continues
Yes, it looks like HBO Max is down. We’re guessing that this is not how WarnerMedia execs wanted to spend one of their Friday summer afternoons, dealing with yet another headache.
Not only have multiple Tom’s Guide staffers found an error — “Can’t Connect: We’re having issues connecting to HBO Max right now. Please try again.” — greeting them when they sign on for the service, but DownDetector, and tweeters everywhere are joining in the conversation.
HBO Max itself even acknowledged the issue, tweeting “We’re aware some customers may be experiencing issues streaming #HBOMax and appreciate your patience as we work to resolve this as quickly as possible.”
This outage comes less than one month after HBO Max crashed as the Mare of Easttown finale started on May 30. But that was just the beginning of a bad stretch of time for HBO Max users.
Then, in early June, the HBO Max tvOS app for the Apple TV became incredibly buggy and hard to use for many customers. Basic functions such as fast-forward, pause, and rewind were rendered barely usable, according to reports. We soon learned that this was due to the release of a very buggy update.
Andy Forssell, HBO Max EVP & General Manager (who’s probably having a tough moment right now) called the question of this update’s release a “zillion dollar question.” The issue was fixed on June 9, with the previous version rolled back out.
Last, and most hilariously, HBO Max sent out a weird blank email message last night (June 17), titled “Integration Test Email #1” to customers on its mailing list, including multiple TG staffers. The @HBOMaxHelp Twitter account acknowledged this that night, tweeting “We mistakenly sent out an empty test email to a portion of our HBO Max mailing list this evening. We apologize for the inconvenience, and as the jokes pile in, yes, it was the intern. No, really. And we’re helping them through it.”
Hopefully no interns careers will be harmed in this outage.
HBO Max has been so great (aside from these errors) that we made it our best streaming service overall. That may change if these issues get more disruptive.
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