NS&I customers warned account will be unavailable online and by phone later this week

Samir SharmaJul 05, 2021Business

NS&I has issued the warning via its website, ahead of the work taking place. It means customers won’t be able to access their account online and by phone from 10pm on Friday July 9 until 10am on Sunday July 11.

Furthermore, savers will not be able to apply for a new account during this time.

Premium Bonds holders will also find they are not able to update their prize options amid this period.

The warning continued: “This means you won’t be able to log in or apply for a new account.

“Also, if you hold Premium Bonds, you’ll be unable to update your prize options while this work takes place.

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“Our telephone team will only be able to help you with general queries during this time.

“Thank you for your patience.”

NS&I also took the opportunity to issue a scam warning.

“Fraudsters may trick you into thinking their website is ours,” the website warned.

The savings provider went on to explain the official website begins with just several different addresses.

“Our web address always starts with nsandi.com, secure3.nsandi.com, forms.nsandi.com or prize-options.nsandi.com,” NS&I said.

“Also look out for the padlock next to our web address.”

Recently, NS&I announced a U-turn on plans to phase out Premium Bonds prize cheques.

The plan to phase out this way of receiving Premium Bonds prizes was first announced in September 2020, and it was paused in the December of that year.

Last month, however, NS&I confirmed the plans to phase out prize cheques had been scrapped.

NS&I Chief Executive, Ian Ackerley, said: “We have responded to feedback from some of our customers and we have decided to retain the option for them to receive Premium Bonds prizes through the post.

“We will continue to encourage customers to have their prizes paid directly into their bank account, as many have done so in the last 12 months.

“Having prizes paid directly into bank accounts is quicker, easier and more secure for our customers, while also being more sustainable and better value for the taxpayer.

“Customers who want to have their Premium Bonds prizes paid directly to their bank accounts or have their prizes reinvested, do not need to choose to manage their NS&I accounts online or over the phone, and our customer service teams will be on hand to help if they require further assistance.”

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