Reliance Digital Is Cancelling PS5 Orders Again


Indian retail giant Reliance Digital has been cancelling PS5 orders again. Following fresh restocks from Sony and pre-orders on June 23, several IGN India readers across the country have reached out confirming that their PS5 purchases have been cancelled. Regardless of the location, PS5 orders have been cancelled.

So why has this happened? Well, IGN India reported earlier in the week that the PS5 quantities allocated to stores has been lower than what it was during the restocks in May. It’s quite likely that the site was overbooked, resulting in cancellations when it knew how many units it would get from Sony.

This isn’t the first time Reliance Digital has fallen afoul with Indian gamers.

During the PS5 India launch readers informed us their pre-orders placed via Reliance Digital had been cancelled. A day later the company claimed this was due to “overwhelming response”.

This happened with Xbox Series X pre-orders at Reliance Digital at well. At the time it was suggested that the retailer took pre-orders in excess of the stock that was allotted to it.

With the PS5, history seems to have repeated itself. Again. Back in May the company listed the PS5 for sale and followed to cancel orders en-masse likely due to an IT staff snafu.

During our PS5 roundup of which stores to avoid, we noted that the retail chain had recently improved its service during the May restocks. However this new development suggests it’s yet to fine-tune its processes to prevent these issues.

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