Universal Credit UK: DWP updates jobcentre rules for new coronavirus tiers – full details
Universal Credit and other state benefits are usually applied for online but throughout the process, applications are managed and processed through a jobcentre. Physical visits to these jobcentres have been limited due to coronavirus and now updated guidance has been issued on how they’ll manage under the new tiered system as the second lockdown ends.
In tier three (very high), the following will be applicable:
- All face-to-face assessments will be suspended, except for vulnerable customers who will still be able to attend jobcentres for urgent support.
- Work Coaches will be empowered to support customers by the best and most appropriate channels – whether online, by phone, or in person – with jobcentres remaining open to help those who need extra support and are unable to interact with the DWP on the phone or digitally.
- All jobcentres to remain open – maintaining social distancing and regular desk and communal space cleaning in line with current COVID-19 guidance.
- Face-to-face assessments for disability benefits remain suspended.
- If a claimant thinks they may be entitled to a health and disability benefit, they should contact the DWP as soon as possible to make a claim in the normal way.
- For existing customers, payments will continue as normal. Anyone who has a change in their needs should contact the DWP immediately so they can ensure they are receiving the correct level of support.
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