Voucher woe for passengers after low-cost airline Norwegian stops US service
“Circumstances change quickly now so beware credits – you could end up with ones you don’t want or can’t easily use,” warn a family as they struggle to unlock the £1,600 they have with Norwegian and condemn its “inflexibility”.
Early last year Greg Jones booked three seats for his wife and two daughters to attend a wedding in New York in August which travel restrictions then made impossible.
When Norwegian cancelled Greg was offered either a refund or cash points that added some £300 to the value.
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“This was helpful but the main thing in our minds was the destination and the event,” he says. “It is where my wife and children wanted to go, so accepting the credit conversion seemed sensible, not something ridden with hidden pitfalls. We took it in good faith.”
