Britons with old prepayment meters at ‘significant risk’ to miss out

0

The charity National Energy Action (NEA) says there is a “significant risk” households on older prepayment meters will not be able to redeem their energy bill discount vouchers. The energy bill support scheme was first set out by Prime Minister Rishi Sunak back when he was Chancellor.

It meant all households were to receive a £400 discount on bills in a total of six instalments, the first of which was paid last month.

But while most households are having their discounts applied automatically, those on traditional prepayment meters are not.

Those using prepayment meters will instead either receive vouchers or automatic credit at top-up points.

Government data shows 42 percent of vouchers for customers with older prepayment meters have yet to be redeemed, according to NEA.

READ MORE: PIP claimants set for monthly payment rise next April – how much more will you get?

They warn that this could be an “alarming early indication that those most in need could miss out.”

Peter Smith, NEA’s director of policy, said these households faced “significant challenges accessing this government support, despite being at acute risk”.

He told The Observer: “We’re finding vouchers are being sent out with the wrong name or incorrect personal details.

“Because [in-store payment service] Payzone aren’t taking part in the scheme, some customers are having to travel long distances to access support.”

DON’T MISS

If people aren’t contacted this month – or did not receive contact in October 2022 – they should double check that the company that supplies their electricity has the correct details for them.

They should call and let them know if they haven’t heard anything, as they are entitled to the discount.

The Government’s website explains: “Your electricity supplier will let you know in advance how you will get your discount.

“Your supplier should have your contact details, but if you’re not sure or you don’t receive any information from them, you should check that they have your latest number and email.”

Once someone has got their voucher, they can then take it to a top-up point, such as a branch of the PostOffice or PayPoint, and redeem it when they go in to top-up as per usual.

Unfortunately, people cannot use the vouchers at Payzone stores.

For more on the Energy Bills Support Scheme, people can visit the Government’s official website.

Stay connected with us on social media platform for instant update click here to join our  Twitter, & Facebook

We are now on Telegram. Click here to join our channel (@TechiUpdate) and stay updated with the latest Technology headlines.

For all the latest Business News Click Here 

 For the latest news and updates, follow us on Google News

Read original article here

Denial of responsibility! TechAzi is an automatic aggregator around the global media. All the content are available free on Internet. We have just arranged it in one platform for educational purpose only. In each content, the hyperlink to the primary source is specified. All trademarks belong to their rightful owners, all materials to their authors. If you are the owner of the content and do not want us to publish your materials on our website, please contact us by email – [email protected]. The content will be deleted within 24 hours.
Leave a comment

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Accept Read More